On Wednesday, Bank of America experienced a widespread outage affecting thousands of customers who reported seeing $0 balances in their accounts, while others were unable to access their accounts at all. The issue, which appeared around noon and peaked with over 20,000 outage reports on Downdetector, primarily impacted online and mobile banking services. Customers took to social media to express their frustration and concern, with some questioning whether the bank had been hacked. Bank of America acknowledged the issue, stating that they were addressing it and apologizing for the inconvenience, but did not provide a specific cause for the outage. By the evening, the number of outage reports had decreased significantly, indicating partial resolution of the problem. Despite the resolution efforts, the outage highlighted vulnerabilities in digital banking, prompting discussions about the need for cash reserves in emergencies.