Social Security Administration revises ID verification policy amid backlash

The Social Security Administration (SSA) is revising its identity verification policy due to backlash from lawmakers and advocacy groups. Starting April 14, 2025, certain applicants unable to use the agency's online system will be exempt from in-person identity verification when applying for Medicare, Social Security Disability Insurance, and Supplemental Security Income; these individuals can complete their claims by phone. The original proposal, which would have required most beneficiaries to visit field offices for identity verification, faced criticism for potentially creating barriers for vulnerable populations, particularly those in rural areas. Acting Commissioner Lee Dudek stated that the agency aims to enhance customer service and combat fraud while considering the needs of beneficiaries. The implementation date for these changes has also been pushed back to allow for staff training. This policy update marks a significant shift in the SSA's approach to identity verification amid concerns of accessibility and fairness.