Social Security Administration considers ending phone support for claims

The Social Security Administration (SSA) is contemplating cutting its telephone support services for claims processing and direct-deposit transactions, as reported by The Washington Post. This potential change, driven by pressure from the Department of Government Efficiency (DOGE), would redirect seniors and disabled individuals to online services and in-person field offices. Critics argue that this shift could disrupt service delivery, particularly affecting older Americans who may lack internet access or struggle with online systems. The SSA's phone service currently supports 73 million people, with 40% of claims made via phone. The proposal is part of a broader effort to address alleged fraud and streamline operations, despite concerns from SSA officials about the potential negative impact on accessibility. The move is seen as controversial, with significant public and internal pushback anticipated if implemented.