John Caudwell Criticizes Tesla's Customer Service

John Caudwell, a billionaire and founder of Phones4U, expressed his frustration on social media after his £90,000 Tesla Model X broke down on the day its four-year warranty expired. He criticized Tesla for its poor customer service, stating that he could only get help through the app and had to wait three weeks for an appointment at a dealership. Caudwell highlighted that the car's main high-voltage battery is covered under an eight-year warranty, but if the issue was with the 12-volt auxiliary battery, he would have to pay for repairs. Despite previously enjoying his Tesla, he stated that this experience has soured his perception of the brand. After some troubleshooting, he discovered the auxiliary battery had discharged and was able to get the car working again. Caudwell's experience raises concerns about Tesla's customer support, especially as the company faces declining sales.