Insider company used drone

Joan Van Kuren, a California homeowner, had her insurance policy canceled by CSAA after they claimed to have detected 'hazardous' conditions from aerial imagery during her extensive home renovations. After nearly 40 years with the company and spending over $200,000 on renovations, she was shocked to learn of the cancellation, which CSAA attributed to clutter and unsanitary conditions on her property. Van Kuren reported feeling violated upon discovering that a drone had been used to observe her home, although CSAA later clarified that they utilize aerial imagery from third-party aircraft instead of drones. Consumer advocate Amy Bach emphasized the importance of homeowners requesting the images used in such decisions, as they may not accurately reflect actual conditions. This incident highlights growing concerns about privacy and surveillance in the insurance industry, with reports indicating an increase in insurers using aerial surveillance to assess properties. Van Kuren plans to seek new insurance after being dropped by CSAA, which has prompted discussions about the rights of homeowners facing similar situations.