Hertz Deploys AI Damage Scanners at 100 US Airports Amid Customer Fee Concerns

Hertz is deploying AI-powered vehicle inspection scanners developed with Israeli firm UVeye at U.S. airport locations to improve the accuracy, speed, and transparency of rental car damage assessments. These scanners use cameras and machine learning to compare detailed images of cars before and after rentals, replacing traditional manual inspections. While Hertz claims the technology enhances customer fairness by documenting damage objectively, some users have reported high fees for minor damages uncovered by the system, including charges for repair, processing, and administrative costs totaling up to $440 for a small wheel scuff. Customers have also expressed frustration with limited human interaction, as damage disputes are managed primarily through chatbots. Despite these issues, Hertz plans to expand the AI inspection system to 100 airport locations by the end of 2025, aiming to standardize and streamline the damage claim process. The mixed reception highlights challenges in balancing technological efficiency with customer satisfaction in the rental car industry.