Major Banks Shift Home Lending Directly Amid Digital AI Transformation

Businesses and organizations face continuous transformation, often driven by numerous small changes rather than sudden overhauls. Vinayak Mahtani emphasizes the power of incremental improvements, such as enhancing customer satisfaction or sales operations by just 1%, which can lead to significant long-term growth. In the financial sector, banks are leveraging artificial intelligence, especially agentic AI, to streamline the home lending process and compete with brokers who currently dominate the market by handling administrative tasks and customer interactions. Meanwhile, resistance to change remains a major challenge for leaders, with fears of losing control and the unknown causing hesitation; effective strategies include clear communication, involving stakeholders in decision-making, and managing expectations. Understanding change as a process rather than an event helps organizations prepare for surprises and delays, ultimately facilitating smoother transitions and better outcomes.