J.D. Power Reports Decline in Airport Satisfaction
J.D. Power Reports Decline in Airport Satisfaction
J.D. Power Reports Decline in Airport Satisfaction
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The J.D. Power 2024 North America Airport Satisfaction Study reveals varying customer satisfaction levels across major airports. Raleigh-Durham International Airport (RDU) ranked 13th out of 27 large airports, praised for its navigation but criticized for its food and retail options. In contrast, Hartsfield-Jackson Atlanta Airport placed near the bottom among mega airports with a score of 574, attributed to factors such as terminal facilities and passenger experience. Denver International Airport also saw a decline, ranking 12th among large airports due to record passenger numbers and ongoing construction. Pearson International Airport scored 559, one of the lowest, while Boston Logan Airport improved slightly, tied for 10th with a score of 591. Despite these challenges, many travelers still enjoy their airport experiences, although spending on food and beverages has decreased significantly.

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