AI Transforms Supply Chains, Enhances Retail Engagement

Manufacturers are facing significant challenges in supply chain resilience due to disruptions from natural disasters and cyber threats, according to BCI’s Supply Chain Resilience Report. They are increasingly turning to artificial intelligence (AI) to predict disruptions and optimize processes, enhancing overall performance and adaptability. Similarly, retailers encounter complexities with data overload and siloed operations, hindering effective decision-making, but AI offers a pathway to enhance efficiency and customer experience. As retailers adopt AI-driven solutions, they must also ensure that human connection remains central to technology to avoid impersonal interactions. The rise of agentic AI presents both opportunities for innovation and risks that require careful consideration to maintain creativity and customer relationships. This dual focus on technology and human insight is critical for both sectors as they navigate the evolving landscape of AI integration.