Kalamazoo residents using Verizon Wireless are facing significant service disruptions, described by the Kalamazoo County Dispatch Authority as 'major service degradation issues'. The outage began around 2:30 p.m. Thursday, with Verizon estimating that services could be restored within 12 to 24 hours. Many users reported problems with voice calls, texts, and data services, leading to more than 600 reports of issues on Down Detector. The Kalamazoo County Sheriff’s Office advised residents unable to contact 911 to connect to Wi-Fi or use a different device on another network. Additionally, the service disruption may also affect customers of other carriers like Spectrum and Tracfone. No specific restoration timeline has been provided by the Dispatch Authority, causing concern among residents relying on mobile services for emergencies.