Kwik Fit manager suspended over karaoke with customer's sex toy

A Kwik Fit manager in Dalkeith, Midlothian, has been disciplined after a video surfaced of him performing karaoke with a customer's sex toy in front of another customer. The incident, which occurred in November 2023, prompted an investigation by the company due to the breach of customer privacy and trust. A whistleblower reported that improper services were also being conducted at the center, leading to customers needing to have work redone. The whistleblower criticized the company's practices, stating that employees were mishandling personal items and unqualified staff were performing tasks. In response to the allegations, Kwik Fit acknowledged the issues and stated they would contact affected customers to ensure proper service was rendered. The situation raises concerns about the company's commitment to customer safety and satisfaction.