AirAsia CEO Calls for Compensation After IT Outage

Tony Fernandes, CEO of Capital A Bhd, has called for compensation from relevant companies following a global IT outage that severely impacted AirAsia and other airlines. He likened the situation to customers demanding refunds for delayed or cancelled flights, stressing that companies like Microsoft, whose systems were affected, should proactively offer compensation rather than waiting for claims. The outage, attributed to an error by CrowdStrike, disrupted operations for numerous airlines and caused substantial financial losses, including cancelled flights and lost ticket sales. Fernandes emphasized that if businesses make mistakes, they should be accountable for the consequences. AirAsia has since resumed operations and is managing thousands of passengers amid the ongoing fallout from the incident. The airline industry broadly is seeking clarity and accountability from tech firms involved in the outage.