Freshworks Launches Freddy AI Agent for Support

Freshworks has launched the Freddy AI Agent, a no-code, rapidly deployable AI service designed to enhance customer and employee experiences by autonomously resolving 45% of customer support requests and 40% of IT service requests. The agent can be set up in minutes, making it an attractive solution for mid-sized businesses seeking efficiency without the lengthy implementation processes typical of other software. According to a Gartner report, by 2028, 33% of enterprise applications will incorporate agentic AI capabilities, which align with the increasing recognition of AI's value in customer service roles. CEO Dennis Woodside emphasized the demand for straightforward AI solutions, noting that Freddy can learn from existing documents and websites to provide personalized support. Companies like Bchex, Porsche eBike, Hobbycraft, and Live Oak Bank have already experienced significant productivity improvements after integrating Freddy AI with Freshdesk and Freshservice. This advancement marks a shift in how AI is perceived in the workplace, moving from experimental to essential for business operations.