HSBC, First Direct Online Banking Down, Thousands Locked Out UK-Wide

Thousands of HSBC customers across the UK are currently unable to access their accounts due to an outage affecting both mobile and online banking services, including those of its online-focused brand, First Direct. Users have reported error messages such as the “err03” code and prompts to try again later, with problems beginning around 11 a.m. local time. HSBC acknowledged the issue on social media, apologizing and stating it is investigating the problem urgently but has not provided a timeline for resolution. Customers in urgent need of account access have been advised to visit local branches or contact customer service, though phone lines are reportedly busy. This outage follows a similar incident in February, and while banks are not required to compensate for such disruptions, customers may seek refunds if they incur additional costs. HSBC’s service status page confirms the disruption but notes other services remain operational.