Massachusetts AG Campbell implements regulations against junk fees

Massachusetts Attorney General Andrea Campbell has announced new regulations aimed at eliminating 'junk fees'—hidden costs that businesses impose on consumers, often after misleading pricing practices. Effective September 2, these regulations will require businesses to disclose the total price of a product upfront, including all mandatory charges, before consumers provide personal information. Campbell emphasized that these rules aim to protect consumers from unfair billing practices and ensure transparency, allowing them to understand exactly what they are paying for. The regulations will also simplify the cancellation process for trial offers and subscriptions, making it as easy to opt-out as it is to enroll. Campbell highlighted the prevalence of such fees in various sectors, including hospitality and entertainment, and noted that they hinder meaningful price comparisons for consumers. The measures come in response to ongoing concerns over affordability in the state and the widespread issue of undisclosed charges in consumer transactions.