Citizens Bank to Close Rumford Branch in 2025

Citizens Bank is set to close 15 branches across six states, including one located at 275 Newport Ave. in Rumford, Rhode Island, on January 22, 2025. The decision follows a trend among banking institutions to reduce physical branch counts while enhancing digital banking services, as noted by the bank's statement emphasizing the need to evolve customer banking experiences. Despite the closures, Citizens Bank remains committed to maintaining its presence in Rhode Island, with 51 branches remaining post-closure and plans to add standalone branches in the future. The bank reassured customers that they can continue banking through neighboring branches and its online and mobile platforms. This move is part of a broader strategy by Citizens to adapt to changing customer patterns, which has not significantly impacted its deposit market share in the state over the past decade. The closures also include branches in Massachusetts, Michigan, New Hampshire, Ohio, and Pennsylvania.