Sonos Leadership Overhaul After App Update Issues

Sonos is undergoing significant leadership changes following the controversial launch of a flawed app update in May 2024, which led to widespread customer dissatisfaction and financial losses. CEO Patrick Spence has resigned and will be replaced by interim CEO Tom Conrad, a Sonos board member since 2017. The app revamp, criticized for bugs and missing features, resulted in a 16% decline in sales and significant brand damage. Chief Product Officer Maxime Bouvat-Merlin has also departed, and his role is now considered redundant. Sonos has committed to spending $20 to $30 million to address these issues, but the company's stock price has already declined by approximately 24% since the app's release. The board is actively searching for a permanent CEO to steer Sonos back to its path of innovation and growth.