Erie, Philadelphia Insurance Hit by Network Outages

Erie Insurance, a Fortune 500 company and the largest employer in Erie, has been experiencing a widespread network outage since the weekend, affecting all computer systems and disrupting customers' ability to access online accounts, billing, and customer care. Some services have been partially restored, allowing claims to be reported by phone through agents or the First Notice of Loss team. The company has not disclosed the cause of the outage and has not confirmed whether it is due to a technical malfunction or a cyberattack, with investigations ongoing. In addition, Philadelphia Insurance Companies is facing a separate, unrelated network outage affecting its customer and communication systems. Both companies are working to restore full service and have apologized for the inconvenience. Erie Insurance is providing regular updates and assures customers that all available resources are committed to recovery.