China Partners with Kazakhstan to Advance Robotics Industry

The 'Xinjiang Electric Assistant', an AI-driven customer service robot, is revolutionizing electricity management for over 429,600 customers in Turfan, China. By integrating with community WeChat groups, the robot streamlines the reporting of electricity issues and enhances service efficiency, leading to a notable rise in customer satisfaction from 98.89% to 99.52%. This innovation has enabled the State Grid Turfan Power Supply Company to conduct over 1,300 on-site services and process thousands of customer inquiries. In a broader context, advancements in robotics and AI are also being seen in Kazakhstan, where a Chinese start-up, AgiBot, is establishing a robotics manufacturing facility, marking a significant step for the country's tech ambitions. This partnership aligns with Kazakhstan's efforts to diversify its economy and enhance local expertise in robotics. As both regions invest in robotic technologies, the impact on operational efficiencies and customer service is becoming increasingly evident.