ServiceNow: Agentic AI Platforms, Governance, Edge

At its World Forum in London, ServiceNow showcased agentic AI use cases and urged governance and transparency around AI’s role for employees and customers. ServiceNow said its acquisition of the Now Assist Readiness Evaluation and platform updates aim to accelerate enterprise adoption and support multi-agent deployments. The industry is moving toward agentic, multi-agent systems and agentic RAG—enabled by tool-calling and planning/reasoning frameworks such as LangGraph, CrewAI, AutoGPT and BabyAGI—that plan, fetch and reason to improve accuracy and trust. Cloud providers are responding with managed, serverless agent runtimes like AWS Bedrock AgentCore that provide runtime orchestration, identity, memory, observability and tool integration to move agents from prototype to production. Complementing cloud solutions, decentralized projects such as AIOZ Network’s DePIN offer people-powered storage, compute and media streaming for edge datasets and workloads; together these elements form an emerging stack while integration and execution remain the primary enterprise challenges.