FTC Amends Telemarketing Rules to Combat Tech Support Scams

The Federal Trade Commission (FTC) has finalized amendments to its Telemarketing Sales Rule (TSR) to extend protections against tech support scams, which have victimized consumers, particularly older adults, significantly in recent years. The new rule allows the FTC to take action against companies even if the consumer initiates the call for alleged tech support services, addressing a gap that previously limited enforcement. In 2023, older consumers reported over $175 million in losses from these scams, which often involve deceptive tactics like pop-up alerts claiming devices are infected with malware. The amendments will take effect 60 days after publication, reinforcing the FTC's commitment to holding fraudulent businesses accountable. The FTC's actions come amid a growing concern over the rise of imposter scams, which accounted for a substantial share of fraud losses in 2023, totaling $2.7 billion. As the agency continues to update its regulations, it aims to safeguard vulnerable populations from these predatory practices.