Freshworks Launches No-Code Freddy AI Studio Automating Customer Support

Freshworks has launched an upgraded version of its Freddy Agentic AI platform, designed to autonomously resolve customer and employee service requests across multiple business applications. The platform includes the new Freddy AI Agent Studio, a no-code tool that enables businesses to quickly build and deploy AI agents without technical expertise, simplifying the automation of tasks such as issuing refunds, updating payroll, processing claims, and booking shipments. These AI agents can think, reason, and act independently, significantly reducing repetitive workloads and improving resolution times, which allows human agents to focus on complex issues. Freshworks CTO Murali Swaminathan emphasized the ease of onboarding and customization through pre-built templates, while CEO Dennis Woodside highlighted the platform's rapid deployment and immediate value as a business accelerator. Early adopters from various industries have reported substantial productivity gains, including a 30% deflection of support requests and improved customer satisfaction. The platform's integration with tools like Slack and Microsoft, support for 40+ languages, and use of advanced language models such as GPT-4o enhance its context awareness and versatility.