Government agency performance and public trust are under scrutiny as persistent negative stereotypes about government workers remain prevalent. Despite guidelines from the Civil Service Commission aimed at improving public service attitudes, many government employees still display unapproachable behavior, undermining their oath to serve the public. Ethical leadership has been highlighted as essential for rebuilding citizen trust in government, especially following a temporary increase in trust during the COVID-19 pandemic. Meanwhile, successful initiatives in Massachusetts have demonstrated how digitization and a customer-centric approach can enhance public service efficiency and accessibility. Gabon's tourism sector has also seen unexpected success with a recent caravan initiative, attracting nearly 3,800 tourists and promoting local heritage sites. These developments highlight the critical need for government entities to evolve, emphasizing trust, accessibility, and service quality to effectively meet the needs of the public.