6.6 Million Passengers Denied Boarding Annually Due to Airline Overbooking

Overbooking remains a widespread issue in the airline industry, causing approximately 6.6 million passengers annually to be denied boarding despite holding valid tickets and passports. Airlines sell more tickets than available seats based on the assumption that some passengers will not show up, but when too many arrive, some are 'bumped' from flights, leading to significant delays and passenger frustration. Studies combining Civil Aviation Authority data and survey results estimate that around 20.9 million passengers have felt the impact of overbooking over the past decade, with about one-third unable to board their flights. Legally, airlines are required to provide affected passengers with alternative flights, compensation, and assistance; however, about one million passengers each year do not have their journeys rearranged, and many suffer financial losses. Despite these challenges, less than half of those impacted by denied boarding claim compensation through travel insurance. Experts urge travelers to understand their rights and secure documentation from airlines when denied boarding due to overbooking to better manage the situation.