Ofgem proposes smarter meter standards, compensation for delays

Ofgem, the UK energy regulator, is proposing new measures to improve the service related to smart meters, which have been criticized for operating in 'dumb mode' and causing delays in installations and repairs. Under the new rules, customers could receive £40 compensation if their smart meter is not fixed within 90 days or if they do not receive an installation appointment within six weeks. These proposals aim to hold energy suppliers accountable and enhance consumer experiences, as around 60% of households currently have smart meters installed. Additionally, suppliers must provide a resolution plan within five working days for reported smart meter issues. Martin Lewis, founder of MoneySavingExpert, has expressed concerns over the slow repair processes and the focus on installations over repairs. The proposals are currently open for consultation, with the potential to extend these protections to business consumers as well.