Japanese Restaurant Chain Apologizes After Osaka Outlet Refuses Chinese Customers

A restaurant in Osaka, Japan, named Yakitori HAYASHIN, owned by SASAYA Holdings, sparked controversy after posting a sign in Chinese that banned Chinese customers due to perceived rudeness. The sign, which stated "Many people are impolite. We do not allow Chinese customers in our shop," drew sharp criticism for its discriminatory nature and violation of Japanese laws ensuring equal treatment. Following public backlash, SASAYA Holdings issued a bilingual apology, clarifying that the sign was posted without company approval and reaffirming their policy to welcome all customers equally. The company quickly removed the notice and has since closed the store, which was relatively new and operated by a young owner who has not commented publicly. The incident highlights ongoing tensions around foreign tourists in Japan, particularly with Chinese visitors, and reflects broader issues with how some Japanese businesses handle complaints about customer behavior. Despite the apology, some Chinese netizens questioned its sincerity due to the lack of direct mention of Chinese customers in the statement.