MTA Mobility Paratransit Disrupted by Cyberattack, Emergency Rides Activated

The Maryland Transit Administration (MTA) is struggling to restore its Mobility paratransit service following a significant cyberattack that disrupted scheduling and real-time transit information systems. As a workaround, the MTA has directed riders who require transportation to urgent medical appointments to contact the private company Hart to Heart for emergency rides, while previously scheduled trips will still be honored. Although main transit services such as local bus, metro subway, light rail, and Call-A-Ride continue to operate, riders face challenges due to the lack of real-time updates and call center disruptions. The cyberattack has caused considerable inconvenience and concern, especially among vulnerable populations who depend on these services for essential medical visits. MTA officials have not identified the perpetrators or detailed the nature of the attack but are actively investigating and working to fully restore service. For medical emergencies beyond the scope of these arrangements, individuals are advised to contact healthcare providers or call 911.