Bithumb Promises Compensation After 100-Minute Trading Outage

South Korean cryptocurrency exchange Bithumb experienced a sudden outage on September 2, lasting approximately 100 minutes and disrupting trading activities by freezing its order book and delaying order executions. The problem was attributed to an internal transaction system error, with no evidence of external hacking. In response, Bithumb has pledged to fully compensate users who suffered losses due to the outage, promising to review complaints and complete the compensation process within about one month. This outage is one among many technical failures Bithumb has faced since 2018, having reported 41 outages, highlighting ongoing system vulnerabilities in the South Korean crypto market. Bithumb’s proactive compensation commitment aims to restore trust and set a new standard for user protection in the volatile digital asset space. Despite the disruption, the exchange completed emergency maintenance to resolve the issues and is analyzing the technical fault to prevent future incidents.