Starbucks Reverses Open-Door Policy with New Conduct Rules
Starbucks Reverses Open-Door Policy with New Conduct Rules

Starbucks Reverses Open-Door Policy with New Conduct Rules

News summary

Starbucks has reversed its 2018 open-door policy, which allowed non-paying customers to use its facilities, including restrooms. The new code of conduct, aimed at prioritizing paying customers, prohibits behaviors such as discrimination, drug use, and panhandling, and allows employees to call law enforcement if necessary. This policy shift follows a 2018 incident where two Black men were arrested at a Philadelphia Starbucks, prompting the company to initially adopt a more inclusive approach. Concerns have been raised about potential bias and the impact on Starbucks' welcoming environment, with employees receiving training to enforce the new rules. The policy change is part of broader efforts by CEO Brian Niccol to revitalize the brand and address safety issues, with similar practices already common among other retailers. The new rules will be implemented across all company-owned North American stores.

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43% Right
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bfb2a97b-336e-48d9-b69a-147df7862dc2590f0115-7f1b-422d-91c7-98a5c6a635303de3a42a-679f-4933-9294-ef9df5494c53daae85f0-2883-42fc-b085-888140adf30d
+17
Left 43%
C
Right 43%
Coverage Details
Total News Sources
29
Left
9
Center
3
Right
9
Unrated
8
Last Updated
7 hours ago
Bias Distribution
43% Right
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