Morrisons Faces Loyalty Card Issues Ahead of Christmas

Morrisons has faced significant system issues impacting its loyalty program, resulting in customers across the UK unable to redeem discounts on their More Cards and experiencing cancellations of their Christmas deliveries. As a response, the supermarket is offering a 10% discount on all purchases until Christmas Eve and applying loyalty discounts across the board as an apology. Many customers reported frustrations, with some stating they ended up paying more than expected at the checkout due to unprocessed discounts, while others had their holiday food orders canceled without notice. Morrisons has advised Click and Collect customers to wait for confirmation emails before heading to stores, as staff have been resorting to manual processes to manage the backlog. The supermarket is still investigating the root causes of the outages but has assured customers that it is working to restore services. Consumer advocacy groups have highlighted the stress these issues have caused, especially just days before Christmas.