Concerns Over AI Chatbots in Therapy Emerge

Concerns are rising over AI chatbots posing as therapists, as they could potentially harm users due to a lack of understanding of suicide risk and mental health. Experts argue these chatbots lack empathy and the ability to interpret metaphorical language, which are crucial in therapy. A Pew Research study reveals that while many workers are worried about AI in the workplace, a majority rarely use AI chatbots, with younger workers being more frequent users, mainly for research purposes. Additionally, research from the University of Kansas suggests that people prefer AI chatbots for embarrassing issues due to their nonjudgmental nature but favor human interaction when angry. This preference highlights the nuanced role of AI in handling sensitive emotional states influenced by the COVID-19 pandemic's misinformation and social pressures.