Parloa Secures $120 Million, Achieves $1 Billion Valuation

Berlin-based AI startup Parloa has secured $120 million in Series C funding, raising its valuation to $1 billion and making it Germany's latest 'unicorn.' The funding round, led by Durable Capital Partners, Altimeter Capital, and General Catalyst, will help Parloa expand its AI Agent Management Platform (AMP) and accelerate growth in North America and Europe. Parloa’s platform enables enterprises to deploy AI agents that engage in natural, personalized conversations, autonomously handling tasks such as address changes and shipment tracking without human intervention. The company has seen rapid growth, reportedly quadrupling its revenue in the past year, and counts major firms like Decathlon and Swiss Life among its customers. Recent industry research predicts that agentic AI could autonomously resolve up to 80% of customer service issues by 2029, underscoring the growing demand for such solutions. Parloa plans to use the new capital to invest in platform capabilities and recruit top international talent.