Michigan Better Business Bureaus Merge Into Statewide Organization

The Better Business Bureaus of Detroit and Eastern Michigan have merged with the BBB of Western Michigan to form the Better Business Bureau of Michigan, which is now one of the largest bureaus in North America. President and CEO Lisa Frohnapfel emphasized that this merger aims to enhance support for businesses and educate consumers more effectively. The new statewide bureau plans to expand its services, including accreditation, dispute resolution, and consumer protection initiatives. Operations will continue at both existing offices in Metro Detroit and Grand Rapids, ensuring sustained local presence and accessibility. This consolidation is expected to foster greater trust within the marketplace and promote ethical business practices throughout Michigan. The BBB of Michigan will now serve 80 counties while continuing to provide valuable resources to combat scams and unfair practices.