The Commerce Commission of New Zealand is set to file charges against Jetstar for allegedly misleading customers regarding their rights to compensation for flight delays and cancellations that are within the airline's control. The Commission claims that Jetstar's communications likely discouraged consumers from seeking rightful compensation and that the airline may have denied legitimate claims during 2022 and 2023. Vanessa Horne, the General Manager of the Commission, emphasized that airlines must not mislead consumers about their rights under the Civil Aviation Act. Jetstar has acknowledged past errors in assessing compensation claims as operations resumed post-COVID-19 and is currently reviewing these claims. Additionally, the Montreal Convention outlines that consumers are entitled to reimbursement for reasonable costs incurred due to disruptions unless the airline took all reasonable steps to prevent them. The Commission's actions follow a class action lawsuit against Jetstar over travel vouchers issued during the pandemic, further highlighting consumer rights in this context.