UK Chains Face Backlash for Going Cashless Amid Rising Demand for Cash

Major UK high street chains, including Gail's Bakery, Itsu, and Zizzi, are facing backlash for adopting cashless payment policies amidst a rising number of consumers reverting to cash due to the cost-of-living crisis. In 2023, 1.5 million adults began using cash for daily transactions, marking a four-year high, as many now prefer cash to manage their finances better. Campaigners, including Ron Delnevo of the Payment Choice Alliance, argue that businesses refusing cash are neglecting public demand for cash as a valid payment method. A parliamentary motion has been proposed to mandate cash acceptance in stores, highlighting the need for choice, particularly for those who are digitally excluded. While companies like Gail's and Itsu cite environmental benefits and enhanced efficiency from cashless operations, critics contend that cash remains a fundamental right for many consumers. The debate continues as the Treasury examines potential regulations regarding cash acceptance.