J.D. Power Releases North America Airport Satisfaction Rankings
J.D. Power Releases North America Airport Satisfaction Rankings
J.D. Power Releases North America Airport Satisfaction Rankings
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The latest J.D. Power North America Airport Satisfaction Study reveals varied performance among major airports, with Toronto Pearson International Airport ranking second-last among mega airports with a score of 559, just ahead of Newark Liberty International Airport (552) (CityNews). Minneapolis-Saint Paul International Airport topped the mega airport category, scoring 671, while SEA Airport improved slightly from the previous year, ranking 16th out of 20 (KING5). Chicago's O'Hare and Midway airports both saw declines in their rankings, with O'Hare falling from 15th to 18th among mega airports and Midway dropping from 19th to 23rd among large airports (BizJournals Chicago). New York's JFK International Airport improved significantly, rising from 11th to 4th among mega airports, while LaGuardia fell from 14th to 17th among large airports but still performed above average (BizJournals New York). Overall, passenger satisfaction has improved year-over-year, driven by enhancements in terminal facilities, food and beverage options, and baggage claim services (BizJournals Chicago).

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