Santa Clara officials discuss responsible AI use, plan policy

Artificial intelligence (AI) is increasingly being integrated into various sectors, including government and public services, reshaping how information is accessed and processed. In Santa Clara, officials have utilized ChatGPT during public meetings, raising concerns about the reliability of AI-generated information for decision-making, as some council members advocate for its use while others urge caution regarding its potential inaccuracies. Meanwhile, AI-powered chatbots are being embraced by government services to streamline communication and improve citizen interactions, offering consistent and efficient responses. The use of AI tools like ChatGPT is also transforming workflows in Congress, where staffers leverage these technologies to summarize reports and process large volumes of information more efficiently. As AI continues to evolve, the focus remains on ensuring its ethical application and understanding its limitations, especially in high-stakes environments. The growing reliance on AI underscores the need for responsible integration to enhance productivity without sacrificing accuracy or accountability.