Sonos has laid off approximately 100 employees, representing 6% of its workforce, as it grapples with significant challenges stemming from a poorly received mobile app redesign. CEO Patrick Spence stated that the layoffs, which primarily affected marketing and product engineering divisions, were necessary to prioritize investments in the company's product roadmap amidst ongoing app issues. The app's deficiencies have been so severe that two planned product launches for later this year have been postponed, and Sonos is also closing some customer support offices, including one in Amsterdam. This round of layoffs follows a previous 7% workforce reduction in June 2023, reflecting ongoing struggles to regain customer trust and satisfaction. Spence assured stakeholders that improving the app's functionality remains the company's top priority and that he is committed to addressing the identified problems. The company has faced substantial stock price declines and customer frustrations, leading to calls for management accountability.