NC DMV Expands Hours, Faces Ongoing Delays

North Carolina's Department of Motor Vehicles (DMV) is struggling with hours-long waits and appointment backlogs due to increased demand for REAL IDs and a growing population. Governor Josh Stein, Secretary of Transportation Joey Hopkins, and DMV Commissioner Paul Tine have launched initiatives such as opening 20 offices for Saturday walk-in service, increasing examiner pay, updating equipment, and adding staff at busy sites. The DMV is also improving its website for easier scheduling and documentation, while staff are triaging customers in line to ensure proper paperwork. Stein has requested additional hiring funds in the upcoming budget, but only the House has approved these positions so far. Officials warn that long lines will likely persist through the busy summer. Broader strategic reforms are planned to enhance both customer service and DMV staff working conditions.