Bank of America Deploys GenAI Assistant AskGPS to Enhance Global Payments Efficiency

Bank of America has launched AskGPS, an in-house generative AI assistant designed to support its Global Payments Solutions (GPS) team in serving over 40,000 business clients worldwide. Trained on more than 3,200 internal documents and presentations, AskGPS enables employees to answer complex client queries almost instantly, a process that previously took up to an hour and required coordination across specialists and regions. This innovation is expected to save tens of thousands of employee hours annually while enhancing the speed and personalization of client service. Mark Monaco, head of GPS, describes AskGPS as more than a search tool, emphasizing its role as a strategic engine that transforms institutional knowledge into real-time intelligence for clearer and faster client advice. Jarrett Bruhn, head of Data & AI for GPS, highlighted that the AI assistant represents a bold leap forward in harnessing generative AI across the enterprise, transforming how teams learn, respond, and lead with insight. AskGPS complements other AI-driven tools from BofA's GPS team, such as CashPro Chat and Forecasting, further advancing the bank's capabilities in delivering efficient and data-driven financial solutions.