Chef Uses CCTV to Counter Dishonest Reviews in Great Shelford

Jackie Wan, owner and head chef of The Forum Chinese restaurant in Great Shelford, Cambridgeshire, is tackling dishonest online reviews by reviewing CCTV footage to refute claims made by dissatisfied customers. After a recent one-star review claiming a dish contained only four prawns, Wan conducted a week-long investigation, ultimately proving the diner had consumed seven prawns, which is the standard portion. He meticulously documented timestamps of the meal and countered accusations of poor service and taste, suggesting that the customer had enjoyed their meal despite their complaints. Wan has stated that he will only utilize CCTV evidence when complaints contradict the staff's recollection of events, and he remains committed to defending the restaurant's reputation. He emphasizes that while he is willing to rectify genuine mistakes, he will not tolerate unreasonable criticisms. This unique approach highlights the challenges restaurant owners face in managing their online reputations amid a rise in consumer reviews.