Amazon CEO Jassy Says AI Will Automate Jobs, Create New Roles

Amazon CEO Andy Jassy has confirmed that the company's increasing adoption of AI technology will lead to fewer human workers performing certain jobs, as AI takes over tasks such as research, analytics, and security. Despite these reductions, Jassy emphasizes that AI will enhance job roles, making work more interesting by allowing employees to start tasks from a more advanced point, and Amazon plans to hire more staff in AI and robotics to support this transformation. This shift toward automation is part of a broader strategy to improve efficiency and operate more like a startup, with AI and robots already being integrated extensively in Amazon's warehouses and corporate functions. Jassy advises businesses and employees to embrace AI technology proactively rather than resist it, highlighting that while some jobs will be displaced, new roles will emerge over time. The company has already cut over 20,000 jobs since 2022, reflecting the human cost of this transition. These developments illustrate a significant cultural and operational change within Amazon as it leans heavily into AI to reshape its workforce and processes.