Salesforce Launches Agentforce, Expands AI Capabilities

Salesforce has unveiled its Agentforce platform, emphasizing a shift from generative AI to 'agentic AI', where autonomous agents act on behalf of users. At the TDX 2025 conference, executives highlighted Agentforce as a comprehensive system integrating data, applications, and agents, rather than focusing solely on large language models (LLMs). The latest iteration, Agentforce 2dx, allows businesses to embed AI agents into workflows and offers low-code tools for easy configuration and deployment. However, some developers expressed skepticism, feeling disconnected from Salesforce's ambitious AI strategy and questioning its relevance to their immediate work. Additionally, Salesforce launched the 'Agents for Impact' initiative, aimed at enhancing educational support through AI-powered solutions for nonprofits and educational institutions. This initiative addresses gaps in support for students, showcasing Salesforce's commitment to leveraging AI for impactful societal benefits.