US DOJ Sues Uber for $125 Million ADA Discrimination

The U.S. Department of Justice has filed a $125 million lawsuit against Uber Technologies, alleging the company and its drivers have discriminated against passengers with disabilities in violation of Title III of the Americans with Disabilities Act (ADA). The complaint accuses Uber of routinely refusing service to individuals with disabilities, imposing cancellation and cleaning fees related to service animals, and subjecting riders to derogatory treatment. The lawsuit seeks monetary damages for affected individuals, policy changes to ensure ADA compliance, and mandatory training for Uber staff and drivers. Uber denies the allegations, stating it has a zero-tolerance policy for service denials and takes decisive action, including driver deactivation, when violations are confirmed. The company highlights ongoing investments in technology, training, and support channels to provide a safe and respectful experience for riders using service animals and assistive devices. The case underscores continued federal scrutiny on accessibility in ride-hailing services.