Generative AI Expands Jobs, Public Services, Operational Efficiency Globally

Generative AI is transforming work across various sectors by enhancing efficiency, creativity, and learning rather than merely replacing jobs. In the public sector, AI adoption focuses on improving citizen services and operational efficiency, with leaders urged to evaluate the true value and risks of AI projects carefully. In India, AI is seen as a driver of significant economic growth and job creation, with an emphasis on training and education to prepare the workforce for new opportunities. AI is also being integrated into public safety and community services, fostering a sense of shared ownership and demystification among people. Additionally, frontline workers, such as field technicians at SA Power Networks in Australia, benefit from custom generative AI applications that provide quick access to crucial data on the job, demonstrating AI's practical impact beyond knowledge work. Overall, AI is increasingly viewed as a tool to augment human capabilities across diverse professions and improve service delivery worldwide.