Ofgem proposes £40 compensation for millions over smart meter failures

Millions of UK households with faulty smart meters could soon receive automatic compensation under new regulations proposed by Ofgem. Currently, up to 3.5 million smart meters are operating in 'dumb' mode, unable to send automatic readings, leading to billing issues for consumers. The new rules require energy suppliers to install requested smart meters within six weeks and pay customers £40 if a fault is not resolved within 90 days. Ofgem aims to enhance customer service and accelerate the installation process to meet government targets of having three-quarters of households equipped with smart meters by the end of the year. Tim Jarvis from Ofgem emphasized the need for quicker installations and repairs to improve consumer experiences. The proposals also mandate that suppliers provide a resolution plan within five working days for reported issues.