DGCA Probes Air India After Minister Receives Broken Seat

Union Agriculture Minister Shivraj Singh Chouhan's complaint about a 'broken and sunken' seat on an Air India flight has triggered a probe by the Directorate General of Civil Aviation (DGCA). Chouhan criticized the airline for selling him a seat that he claimed was known to be damaged, describing the practice as unethical and tantamount to cheating passengers. Despite expressing discomfort, he chose not to switch seats during his journey from Bhopal to New Delhi. Air India has publicly apologized and stated that they are investigating the incident, emphasizing that it does not reflect the service standards they aim to uphold. The incident raises broader concerns regarding passenger comfort and service quality following Air India's acquisition by the Tata Group, which many had hoped would improve operations. Chouhan's experience has sparked discussions on the need for better oversight in airline seating arrangements to prevent similar issues in the future.