NC DMV Expands Walk-Ins, Launches Text Check-In System

The North Carolina Division of Motor Vehicles (NCDMV) has implemented a new check-in system across its offices aimed at reducing long wait times and exposure to summer heat for customers. Key changes include allowing walk-ins all day instead of only in the afternoons and introducing a process where staff check documents upfront and then text customers to notify them when it is their turn, allowing them to wait in their cars or nearby businesses instead of standing in line outside. This virtual queue system has been rolled out statewide, with the goal of making the DMV experience more efficient and comfortable, especially during the hot months. While the system has improved efficiency and reduced outdoor lines, some customers have reported confusion with text notifications and challenges in securing appointments online. NCDMV officials encourage customers to come prepared for potential waits and emphasize the importance of verifying documents early to streamline service. The changes follow a state audit highlighting workforce challenges and aim to enhance customer service while addressing safety and comfort concerns amid high temperatures.