Cobb County Launches AI-Enhanced Next Generation 911 System
Cobb County Launches AI-Enhanced Next Generation 911 System

Cobb County Launches AI-Enhanced Next Generation 911 System

News summary

Cobb County Department of Emergency Communications has completed a significant technological upgrade, making it the largest emergency communications center in Metro Atlanta—and reportedly the United States—to implement an AI-enhanced 911 system. The new infrastructure incorporates AT&T’s Emergency Services Internet-Protocol Network (ESInet) and the Carbyne APEX call-handling platform, enabling features such as real-time video streaming from callers' phones and AI-powered translation services for non-English speakers. These capabilities provide first responders with real-time visual context and help bridge language barriers, improving situational awareness and accelerating emergency response times. The transition to Next Generation 911 (NG911) also offers more accurate caller location data, better call routing, and increased system resiliency during high call volumes or disasters. Officials, including Director Melissa Alterio and 911 community relations supervisor Desmond Harris, emphasize that these advancements represent a major step forward in public safety and emergency communication innovation. The upgrade aims to enhance communication efficiency, speed, and reliability, ultimately saving valuable seconds in critical situations.

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