North American Airports Rank High in Satisfaction

A recent J.D. Power study reveals that North American airports maintain high customer satisfaction despite rising travel costs. Minneapolis-Saint Paul International Airport tops the mega airport category, with Detroit Metropolitan Wayne County Airport in second place and Phoenix Sky Harbor International Airport third. The study, which included over 26,000 surveys, highlights an overall decline in spending at airports, with travelers spending an average of $3.53 less on amenities compared to last year. Michael Taylor from J.D. Power noted that while air travel demand remains robust, signs of a breaking point in consumer spending are emerging. Additionally, airports are effectively managing increased passenger volumes, with 60% of travelers reporting positive experiences. Other notable rankings include John Wayne Airport leading in the large airport category and Indianapolis International Airport continuing its three-year streak at the top of medium airports.